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Getting Started Guide

Welcome to Concordia University Wisconsin! Whether you study or teach on-campus, at a center, or online, we recommend these six easy steps to all students and faculty.

Step 1: Watch the Library Orientation Video (2 min)

More Services for Distance Students (3 min)

For captions on any video, click on the video, then the CC icon.

Step 2: Read the Library FAQS

Save yourself time and frustration. Click on each question to view the answers.

A: Your library account is located inside Primo, our library search system.

  1. Login to Portal. Open the library Tab. Click Primo in the Primo Search box.

Portal Primo box

2. Click Sign In in the top menu bar on the far right side. Use the CUW Portal Option.

3. Click on your name on the top menu bar. Click library card

4. Click on loans to check due dates and renew items. 

A: All students are given a set number of pages to print for free around campus but you must print from a campus computer or through WebPrint.

1. Upload documents into WebPrint, the campus wide online printing service. Find Webprint, and instructions, on the Resources Tab in Portal.

2. Find the closest printer in the library (there are two printers), and login using the ID reader and your Falcon ID or using the touch screen with your portal login.

3. Click on the document you want to release from your print Queue.

4. Log out of your print account.   

You can add pages to your print account (with cash) through IT on campus at the Help Desk.

Database access is provided by a CUW library subscription, which is paid for primarily by CUW student tuition funds. Your log-in is proof of your status as an authorized user. 

Note: login to Primo is also required for some databases to appear in Primo search results, even on campus.

screenshot of library account authorization error messagemessage

A: It's important for all students and faculty to check their library account at the beginning of each term. If you are seeing this message, your library account is inactive. Please follow the instructions listed in the message to resolve the issue. Please do not contact the library if less than 24 hours has passed.


A: Finding specific items can sometimes be tricky. Here are some tips to help.
Remember, Primo doesn’t have a spell checker. 

1. Try searching the full title in Primo.  Choose the Everything Search option (it is not default). The item should appear on the first page of results.

2. Click on the title to see if the item is owned by CUW Library, available in SWITCH, or can be requested via Interlibrary loan.

Sometimes the resource type in Primo is incorrect. Click the database Link and check the record there to be sure. For example, dissertations often come up as books.

2. If that doesn’t work, try using the Citation Search to locate books, articles, or journals.

4.  Still cannot find it? Ask a Librarian

Sometimes. CUW Library does not purchase textbooks, however:

  • Professors can put physical copies of the textbook on course reserve inside the library.
  • Occasionally students donate their textbooks to the library. You'll find these mixed in with the main stacks. 
  • Professors sometimes use a library eBook as a textbook alternative.

Search for the title of the book in Primo to see if we have it. Sometimes the older edition of the same text will suffice.

A: We created a guide Finding Journal Articles to help students understand what journal articles are and how to find them.

A: If multiple links are available, try another link.

In other cases, sometimes Primo links to a journal website or other open access resource online.  Search for the article title in the website search box.

A: No. The library has DynamedPlus database instead, which works the same way.

DynaMed Plus (EBSCOhost)
DynaMed is a clinical reference tool which provides fast, easy access to the latest evidence-based information. DynaMed includes clinically-organized summaries for thousands of topics.

Stop by the library office during regular hours. Replacement ID cost is $25, paid at the cashier's office ahead of time. 

Find more information on our website here for online students: Concordia ID Cards

The Southeastern Wisconsin Information Technology Exchange (SWITCH) is a group of eight academic libraries at schools in the Milwaukee area that share physical library resources. Member libraries are located at Alverno College, Cardinal Stritch University, Concordia University Wisconsin, Milwaukee Institute of Art and Design, Mount Mary University, Sacred Heart School of Theology, St. Francis Seminary, and Wisconsin Lutheran College.

Search for Switch Items in the SWITCH Libraries or Everything Search option.

Click SWITCH Request inside the item to have the item delivered to CUW Library for pick up at the circulation desk. Delivery is usually within 1-2 business days.

CUW Commuter, center, or online students: Do you live close to another SWITCH campus? Bring your FalconID and you are welcome to access and check out their physical materials on-site. SWITCH physical items can also be mailed home.

Step 3: Learn About Primo

Most of your library searching will take place inside Primo, our library’s search tool. Learn about it’s features and how to use it.

More Information: Primo Quick Start Guide

Searching Primo (6 min)

Learn about when and how to best use the advanced search option

Primo Advanced Search (2 min)

Step 4: Setup Zotero

This video will explain why we recommend a citation manager like Zotero for all students.

Benefits of Citation Managers (1 min)

Ready to try Zotero? If you own a laptop or desktop computer, download and set up the free software and required browser plugs-ins.

Don’t have a computer? No problem. Register for a free Zotero Account and access your saved citations online.  

More Information: Zotero Getting Started Guide

Step 5: Learn About Research Help

This video will teach you about help options in the library

What if I need research help? (2 min)

This video will give you a quick tour of Research Guides, this website.

What is Research Guides? (2 min)

Step 6: Update your Bookmarks

We recommend you bookmark the following pages for easy access.
Visit the Library Tab in CUW Portal for a full list of quick links and other resources. 

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