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A: Your library account is located inside Primo, our library search system.

  1. Login to Portal. Open the library Tab. Click Primo in the Primo Search box.

Portal Primo box

2. Click Sign In in the top menu bar on the far right side. Use the CUW Portal Option.

3. Click on your name on the top menu bar. Click library card

4. Click on loans to check due dates and renew items. 

Database access is provided by a CUW library subscription, which is paid for primarily by CUW student tuition funds. Your log-in is proof of your status as an authorized user. 

Note: login to Primo is also required for some databases to appear in Primo search results, even on campus.

A: If you are seeing this message, your library account was deactivated/not activated. Sometimes this happens by accident, especially for new students or at the start of a new semester. If you are a member of the CUW community and should have access ( registered courses must be officially started), please contact Ask a Librarian and mention this message.  

A: Finding specific items can sometimes be tricky. Here are some tips to help.
Remember, Primo doesn’t have a spell checker. 

1. Try searching the full Title in Primo.  Choose the Everything Search option (it is not default). The item should appear on the first page of results.

Sometimes the resource type in Primo is incorrect. Click the database Link and check the information there to be sure. For example, dissertations often come up as books.

2. If that doesn’t work, try adding the middle drop down filter “with my exact phrase”and search again.

Primo simple search

3. If that doesn’t work, try repeating your search in EBSCO and GOOGLE SCHOLAR by clicking the links on the right side.

box with Links to Google Scholar and Ebsco

Look for the Full Text @ CUW link in Google Scholar to find the item in Primo.

The links to Google Scholar and EBSCO time out quickly so be sure to click them right away for best results

4.  Still cannot find it? Ask a Librarian

Possibly. CUW Library shares physical library resources with a group of libraries called SWITCH. Additional items may be available via inter-library loan for some students and faculty.

For on-campus students:

Physical items: Search SWITCH Libraries. Use SWITCH request to have physical items delivered for pickup to the Mequon campus. 

If you can’t find it in SWITCH, request the item via a free service called Inter-library Loan using this form. If the ILL item is available, it will be delivered to the Mequon campus for pickup. 

Return all items to the Mequon campus. Renewals of materials are limited.

For Online or Center students:

Physical items: Search SWITCH Libraries. Use SWITCH request to have physical items mailed home. Return all items to the Mequon campus via mail.

Online students are encouraged to utilize materials at local public universities near their home. 

ILL for all students and faculty is limited by US Copyright restrictions.

Sometimes. Professors can put copies of the textbook on course reserve for students to use. Occasionally students also donate their textbooks to the library. Sometimes a professor will use a library eBook as a textbook. CUW Library does not purchase textbooks however.

Search for the title of the book in Primo to see if we have the item.

A: We created a guide Finding Journal Articles to help students understand what journal articles are and how to find them.

A: All students are given a set number of pages to print for free around campus but you must print from a campus computer or through WebPrint.

1. Upload documents into WebPrint, the campus wide online printing service. Find Webprint, and instructions, on the Resources Tab in Portal.

2. Find the closest printer in the library (there are two printers), and login using the ID reader and your Falcon ID or using the touch screen with your portal login.

3. Click on the document you want to release from your print Queue.

4. Log out of your print account.   

You can add pages to your print account (with cash) through IT on campus at the Help Desk.

A: If multiple links are available, try another link.

In other cases, sometimes Primo links to a journal website or other open access resource online. We created a video to help with this one. Search for the article title in the website search box.  

A: No. The library has DynamedPlus database instead, which works the same way.

DynaMed Plus (EBSCOhost) Written and designed by a team of specialized physicians, DynaMed is a clinical reference tool which provides fast, easy access to the latest evidence-based information. DynaMed includes clinically-organized summaries for thousands of topics and is also updated several times daily as new evidence becomes available.

Stop by the library office during regular hours. Replacement ID cost is $25, paid at the cashier’s office ahead of time. 

Find more information on our website here for online students: Concordia ID Cards

The Southeastern Wisconsin Information Technology Exchange (SWITCH) is a group of eight academic libraries at schools in the Milwaukee area that share physical library resources. Member libraries are located at Alverno College, Cardinal Stritch University, Concordia University Wisconsin, Milwaukee Institute of Art and Design, Mount Mary University, Sacred Heart School of Theology, St. Francis Seminary, and Wisconsin Lutheran College.

Search for Switch Items in the SWITCH Libraries or Everything Search option.

Click SWITCH Request inside the item to have the item delivered to CUW Library for pick up at the circulation desk. Delivery is usually within 1-2 business days. 

CUW Commuter, center, or online students: Do you live close to another SWITCH campus? Bring your FalconID and you are welcome to access and check out their physical materials on-site.   

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